Vale House 100 Vale Road, Windsor, Berkshire SL4 5JL
p: 01753 837700 f: 01753 837811
http://www.smartcall.com
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Call Recording for less than 60p a day per user! Call Recording is becoming a “must have” for an ever increasing number of businesses. For many organizationsrecording of calls is now a mandatory requirement for compliance with FSA regulations. For others, recognizing that a recording of telephone transactions is the only way to provide satisfactory dispute resolution is the driver. Companies operating Call Centre's use recordings to assess and improve agent performance and to provide a record of calls made or taken for their customers if they are providing third party services.BlackBox recording service is a complete digital call recording solution delivered as a managed service for a monthly fee. BlackBox recording service is based on a per seat per month charge and includes options to self manage or fully outsource. BlackBox recording service provides all of the benefits associated with Network recorders, plus the added security of your recording stored on your premises, your own private database with controlled access to recordings and there is no need to change your telephone number. Fully Featured Call Recording Solution - supports from 5 to 5000 channels?High quality Digital recordings ?128 bit Encryption and Tamper proofing as standard ?Selective Save or Delete Recordings ?Record on Demand ?Easy to use search and replay through a Browser ?On line access for up to 25,000 hours of recording ?Advanced Business Data Capture ?CRM integration ?Quality Improvement and Agent Assessment Package ?Single site or multi-site with centralised archiving. Typical pricing example:30 seats of recording with secure search and replay - £15 per seat per month. For more information e-mail sales@smartcall.com or call 01753 837700
SMARTCALL Noodle is a complete Call Recording solution designed for the smaller business or facility. Calls are recorded at the Trunk (ISDN or Analogue) and stored on the Noodle. Search and replay of recordings is simple and can be done from anywhere on your network using the Browser replay tool. Find More